Viewing Our Products

You can view our full range of products in our catalogue, at one of the trade shows at which we exhibit, or at our showroom in Tunbridge Wells. If you have a trading account with us, you can also register for an online account, enabling you to view our full product range in the trade-only section of our site - click on 'Trade Login' above for further details. To request a catalogue, please fill out the New Customer form on the Contact Us page.

Ordering

You can place orders over the phone, by email or by fax. You can also order in person at Trade Shows, at our showroom or with one of our sales agents in your own store. And now you can also order online - click 'Trade Login' at the top of the page to access this feature.

Carriage Charges

For orders delivered to the UK mainland the minimum order value is £100 (ex-VAT), and orders over £300 will be sent carriage-paid; below this, a carriage charge of £12 is applied.  See our FAQs for details of minimum order values and delivery charges for other areas.

 

Delivery

When you place an order, unless you’ve asked for a later delivery the available products will be sent out as soon as possible – normally within a week of receipt. If any products aren’t currently in stock they will be placed on a back order, which will be despatched as soon as the stock becomes available. You can check the status of your order or back order at any time by phone or email.

Payment

If you trade in the UK or Ireland then (subject to references) we can provide 30 days credit terms from your first order. If you're unable to provide suitable trade references (e.g. because your business is new) we will supply you on a pro forma basis with a 2.5% discount for your first two orders, after which credit facilities will be available. Payments may be made by cheque or bank transfer; we also accept all major credit and debit cards over the phone.

 

Advice

If you are looking for guidance then we can draw upon our experience and statistics to help you out! We can advise about the latest trends and hottest best-sellers, and suggest ways in which to present our products in store for maximum effect. Just get in touch and we’ll put you in contact with the appropriate agent for your retail sector / geographical area.

 

Customer Services

Our offices are open from 9am-5.30pm Monday-Friday. During this time our customer service team is on hand to receive and process your orders, and to help with any queries and requests you may have.

 

 
 
 
 
 

More Information

If you would like to know some of the finer details involved with working with us, please click the link below.

FAQs

View our Frequently Asked Questions page to get answers to the questions we're always asked!

Anything Else?

We're happy to help with any queries you may have, just contact us and one of one of our friendly, helpful staff will be in touch.