Terms & Conditions


All orders are supplied subject to these terms and conditions, and no variation from them is accepted unless explicitly confirmed in writing by a director of Transomnia Ltd. Any dispute arising from the sale or supply of goods by Transomnia Ltd. shall be governed by English law.



All credit accounts are nett 30 days, unless otherwise agreed and confirmed in writing by a director of Transomnia.



All items should be ordered in multiples of the pack quantity shown in Transomnia’s current price list. Items ordered in quantities equal to or greater than the bulk pack quantity will be invoiced at the bulk price.

Orders which are not in multiples of the pack quantity will be rounded up or down to the nearest such multiple.



Customers wishing to open a credit account must provide two trade references (these must be companies who already supply you on credit, preferably in the giftware trade) giving full addresses and telephone numbers.

In applying to open a credit account with us you agree that we may contact your suppliers to take up references concerning their trade with you, and also that we may subsequently give references to other suppliers and to our trade association (The Giftware Association) concerning our trade with you.

If you are unable to provide suitable trade references (e.g. if the business is new, or you have recently taken it over from a previous owner) then we will supply your first two orders on a pro forma basis.

Pro forma orders benefit from a 2.5% pro forma discount, and may be paid for by credit /debit card.



We expect that customers will pay their bills in accordance with the terms agreed - and most of them do.  If you have any query regarding an invoice, or if for any reason you are unable to make payment when due, you must contact us at the earliest opportunity. If our (third and) final statement is ignored, then legal proceedings may be commenced without further notice.

Where legal action is undertaken, defendants will become liable for our legal costs as well as statutory interest.



All prices quoted are exclusive of VAT. 

VAT at the current rate will be added to all orders delivered to a UK address.  

VAT will also be added to orders for delivery to other countries within the European Community unless a valid customer VAT Registration number for the country of delivery is supplied before despatch.

VAT will not be charged on orders for delivery outside the European Community.



Claims for damage or shortage must be notified to Transomnia within three days of receipt of goods and, where requested, confirmed in writing within five days.

Failure to notify us in time may result in the rejection of a claim, as we have to make any claims against our carriers within one week of delivery of the goods.

If we request that damaged or substandard goods are returned to us, we will arrange to have them collected by our carriers at our expense.

      Goods returned without prior authorisation will not be accepted for credit.



Mainland UK  £100; UK offshore islands, Northern Ireland and Republic of Ireland  £150 (€200).  All other countries: £300 (€400)



- UK Mainland -  

The carriage-paid minimum order for delivery to the UK mainland is £300; on orders below £300, carriage of £12 will be charged. Back orders with a value of more than £50 are sent (carriage free) when available, unless cancelled by the customer.  Back orders with a value of less than £50 are cancelled, unless we are asked to retain them and additions to them are made to increase their value above £50.

- UK Offshore islands, Northern Ireland & Republic of Ireland -

The minimum carriage paid order is £500 (€600 for the Republic of Ireland); below this carriage will be charged at cost. Back orders with a value of more than £150 (€200) are sent (carriage free) when available, unless cancelled by the customer. Back orders with a value of less than £150 (€200) are cancelled unless we are asked to retain them and additions to them made to increase their value above £150 (€200).

- Export orders -

Carriage is at buyers’ cost. Back orders are normally cancelled unless we are asked to retain them for shipment when available, in which case carriage will also be charged at buyers’ cost.



Overseas orders will normally be supplied on a pro forma basis.  Payment should be by credit/debit card; cheque or draft drawn on London; or by bank transfer (in the currency of the pro forma invoice, i.e. Sterling or Euros).



Goods are despatched to mainland UK addresses using a next-working-day delivery service.  Non-arrival of goods within three days of the invoice date should be notified to Transomnia.



Title in the goods shall not pass to the buyer until Transomnia Ltd. has received full payment for all goods supplied, and until such time as full payment has been received goods supplied may not be removed from their normal place of sale, except in the normal course of business. Notwithstanding this, all goods supplied are at the customer’s risk once delivered.

A customer’s right to possession of the goods shall cease in the event of the failure of their business (including, but not limited to, Liquidation, Receivership, Administration, and Creditors’ Voluntary Arrangement) before full payment has been received. To this end the purchaser grants to Transomnia Ltd. and its agents, in the event of such business failure, an irrevocable licence to enter the purchaser’s premises for the purpose of recovering Transomnia’s property.

In the event of enforcement of this clause, goods identifiable as corresponding to those supplied under unpaid or partly paid invoices shall be deemed to be those goods unpaid for, whether or not similar goods have been supplied under other paid invoices. 



Many of the goods which we sell are hand-made, and consequently small variations in colour, size and finish may occur from time to time. These are not faults but an intrinsic part of the unique nature of such products, and are to be accepted as such.